Frequently asked questions about SurveyFriends

SurveyFriends is a consumer panel created and operated by MIS Group since 2001. It lets you share your opinion on products, services, brands and everyday topics.

By taking part in the surveys offered and meeting their conditions, you can collect points to exchange for the rewards available in the shop. Discover SurveyFriends and MIS Group.

Visit the registration form and enter your email address and a password. You will then receive an email to confirm your address.

Follow the steps to create your account: complete the personal information requested, then verify your mobile number using the code received by text message. You can then explore your member area and complete your profile.

Yes, joining SurveyFriends is free. You are free to take part in the surveys offered to you, according to your interests and the time you have available.

Invitations let you discover the surveys you can take part in. Find out how SurveyFriends works to find out the steps for taking part.

Your answers help companies and organisations better understand consumers' expectations, habits and preferences.

You bring your own experience and perspective. Careful, honest answers contribute to the quality of studies and a better understanding of everyday products and services.

Depending on your profile and the projects available, SurveyFriends may offer you online surveys, product tests, consumer focus groups and mystery shopping visits.

The invitation specifies the process, any location, the duration and the conditions of participation. For some projects, an application questionnaire is used to check whether your profile matches the required criteria.

Discover the different types of studies.

Whenever a new survey is offered to you, SurveyFriends sends you an email invitation according to your preferences, or a notification if you have installed the app and enabled notifications.

You can also check your member area regularly: new surveys may be available every day. The invitation explains how to participate and the study's conditions.

Discover SurveyFriends studies and invitations.

Complete the Profile Questionnaires available in your member area with information reflecting your circumstances and habits. These details help us identify studies that may be relevant to you.

Not all profile questionnaires are compulsory. The more you complete them with accurate, up-to-date information, the more you increase your chances of receiving invitations that match your profile.

New surveys may be available every day. Log in to your member area regularly, even if you have not received an email or notification.

The number of invitations varies according to the studies, the time of year and the profiles required: no frequency of participation is guaranteed. A period without invitations does not, in itself, mean that your account is blocked.

Each study is aimed at consumers who meet specific criteria, such as age, place of residence, family circumstances or shopping habits. The first questions often check these criteria.

Your participation may end at this stage if you do not meet the required criteria or if the expected number of participants in your category has already been reached. The conditions for awarding points stated for the survey apply. Other studies may match your profile.

Some surveys are suitable for smartphones and tablets. Others require a computer, depending on the questionnaire and activities involved.

Choose a device suitable for the survey and follow the participation instructions when a computer is required. A stable connection helps you answer under good conditions.

Participation that meets the stated conditions for a study allows you to earn the specified points. These conditions may include the required profile, full completion of the questionnaire and validation of responses.

Take the time to read the questions and answer carefully and honestly. You can then check your points balance in your member area.

Depending on the study, points may be credited automatically at the end of the questionnaire or manually after the survey ends and participation is validated. In the latter case, this may take several days or even a few weeks.

Check the invitation details and your balance in the member area. Keep the study reference: it helps the SurveyFriends team find your participation if you need information.

Once your balance reaches 10,000 points, open the “Gift shop” menu in your member area. Each reward shows its value and the number of points required.

For example, a £5 reward requires 10,000 points, and a £10 card requires 20,000 points. Choose a reward that matches your balance, check your contact details and follow the instructions to confirm your order.

View the public gift card catalogue.

Read the SurveyFriends public catalogue : The value and the points required are shown on each card. The selection may change depending on availability.

Log in to your member area to check which rewards your balance covers and follow the ordering instructions.

A digital reward, such as PayPal or Amazon, is not sent instantly. A security period of around 48 hours, including weekends, allows us to check that the request really comes from you.

Once your request has been processed, you receive an email directly from the relevant partner telling you that your reward is available. At the same time, SurveyFriends confirms by email that your request has been processed. Remember to check your spam folder.

For a physical gift card, the dispatch time stated when you place your order is an average of 6 calendar days (12 calendar days maximum), including weekends and public holidays.

SurveyFriends lets you know when your card has been dispatched. It is sent by tracked post, so that you can track its delivery. Check your postal address before confirming the order.

Find the steps for receiving your reward. If the stated timeframe has passed, contact SurveyFriends specifying the reward requested and the date of the order.

These questionnaires help us understand your circumstances, usage and habits across different topics, such as food, home, equipment or leisure.

They help us select surveys that may suit you. For example, a study about cars may be looking for people who own a vehicle. Your profile answers help identify which members to invite.

Not all profile questionnaires are compulsory. The more you complete them with accurate, up-to-date information, the more you increase your chances of receiving invitations that match your profile.

In “My profile”, you can update your name and postal address. Profile Questionnaires can be updated every six months.

To report a change to your answers before this date, change your email address or update the telephone number provided in the general profile questionnaire, contact the SurveyFriends team. If your date of birth was entered incorrectly when you registered, the team can handle your request to correct it.

Your date of birth cannot be changed in your member area. If you made a mistake when registering, contact the SurveyFriends team through the “Contact” menu to request a correction.

Use the contact form to send your request.

The mobile telephone number provided during registration is only used to send you the verification text message. It is not used afterwards.

The number requested in the general profile questionnaire is used to contact you if needed. If this number changes, let the SurveyFriends team know via the ‘Contact’ menu so that it can be updated.

Log in to your member area and go to “My profile”. Use the password change form and follow the instructions shown.

Keep your password confidential: you do not need to include it in a message to the team.

The information you provide is used in particular to manage your account and identify surveys that may match your profile. The responses you give in a survey are intended for the study concerned and may be passed on to the partner conducting it.

The SurveyFriends privacy policy describes data processing activities, their recipients and how to exercise your rights.

Check your email preferences in “My profile” and adjust the options in the form in your member area.

These messages keep you involved in panel life: survey invitations, activities and useful information. You can manage your preferences in your member area.

You can request deletion of your account from “My profile”, using the “Delete my account” link below the form.

If you have a question about managing your account or personal information, you can contact the SurveyFriends team and read the privacy policy.