Receiving your reward
Receiving a SurveyFriends reward: how does it work?
Collect points by taking part. Once your balance reaches 10,000 points, you can redeem them in the gift shop, according to the number of points required for the reward you choose.
How do you redeem your points?
- Log in to your member area and check your points balance.
- Go to the menu Gift shop.
- Choose a reward covered by your balance, then follow the instructions to confirm your order.
- Check your email address and, for a physical card, your postal address before confirming.
Digital rewards: sent by email
If you choose a digital reward, such as PayPal or Amazon, it is not sent instantly by email. A security period of around 48 hours, including weekends, allows SurveyFriends to check that the request really comes from you.
After this verification and once your request has been processed, you receive an email directly from the relevant partner, such as PayPal or Amazon, telling you that you have received your reward. At the same time, SurveyFriends contacts you to confirm that your request has been processed.
Remember to check your junk mail if you cannot find these messages.
Physical gift cards: sent by tracked post
The delivery time is specified when you place your order: an average of 6 calendar days (12 calendar days maximum), including weekends and public holidays. SurveyFriends informs you when your reward has actually been sent.
Your gift card is sent by tracked post, which allows you to track its delivery. Make sure the postal address saved in your account is correct.